Refund Policy
RETURN POLICY
- If you are not happy with your purchase, we will accept a return of a unused product at the time of delivery. Once the retailer received the return item we will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order). Please allow 1-2 days for your return to be processed. Discounted items are not eligible for a return.
- Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
Category
| Returns Window, Actions Possible and Conditions (if any)
|
Lifestyle: Kid's (Capri, Shorts & Tops), Men's (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women's (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage
| 14 days
|
Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid's Thermal, Track Pant, Shrugs)
| 10 days
|
Watch, Footwear and Rest of Lifestyle
| 30 days
|
Medicine (Allopathy & Homeopathy)
| 2 days
|
Home: Home Improvement Tools, Household Items, Home décor, Furnishing
| 7 days
|
Books (All books)
| 7 days Replacement only
|
Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)
| 10 days Replacement only
|
All Mobiles (except Apple / Google phones),
| 7 days
|
Mobile - Apple & Google.
| 7 days
|
Furniture, Large appliances
| 10 days
|
Grocery - (Dairy, Bakery, Fruits and Vegetables)
| 2 Days Refund Only
|
Grocery - (Remaining items under grocery)
| 10 days
|
Try & Buy
| 10 days
|
No Returns categories
| Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
|
- Part 2 - Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
| Conditions
|
Correct Product
| IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
|
Complete Product
| All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
|
Unused Product
| The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
|
Undamaged Product
| The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
|
Undamaged Packaging
| Product's original packaging/ box should be undamaged.
|
- The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 - General Rules for a successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery
- For products where installation is provided by Bigdeals service partners, do not open the product packaging by yourself. Bigdeals authorized personnel shall help in unboxing and installation of the product.
- For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
- Wrong Delivery - (Customer received delivery message, product not delivered):
'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.'
