FAQs
Why Should I Joined Big deals. ?
- BigDeals is a virtual online market that connects its customers to his local market online. All the daily need related to home and kitchen and health essentials like Grocery, Medical, Stationery, Hardware, Fruits / Vegetables, Electronics, Electricals, Computer, Cosmetics, Confectionery, Sweets & Namkeen will be available to your doorstep just through online orders within 4to 5 hours. On call Services like plumbing and many other services Will also be available.
- Same products under different brands have different prices, quality and quantity that gives consumers a valid reason to be specific about their choice. it is difficult for you to search for your needs and explore the market physically and compare the product. It is time consuming as well as always not effective.
- Our service is an attempt to fulfill the local demand through local retailers and upgrade the structure of the Traditional Indian retail market. Because every small business has a right to grab the opportunity that they really deserve.
- BigDeals will work as a powerful tool to bridge the gap between consumers and retailers to upgrade the services as well as utility standards for both.
How can I Register ?
- Go to www.bigdeals.vip
- Login to the web application by filling basic information like, name, email, mobile number, location and pin code.
- Click on sign up and you will receive OTP on your email and mobile number.
- Now enter the OTP and you will become a member of BigDeals.
- Go to www.bigdeals.vip
- Login to the web application by filling basic information like, name, email, mobile number, location and pin code.
- Click on sign up and you will receive OTP on your email and mobile number.
- Now enter the OTP and you will become a member of BigDeals.
What is the procedure of order ?
- login to our web www.bigdeals.vip
- After registration you can go to different segments and categories.
- All the daily needs products related to home and kitchen and health essentials like Grocery, Medical, Stationery, Hardware, Fruits / Vegetables, Electronics, Electricals, Computer, Cosmetics, Confectionery, Sweets & Namkeen will be visible to add in your cart.
- Place the order and make payment online or at the time of store pickup or when the delivery boy comes to deliver your order or you can use Ghar ka Paracha directly to place your order and send that to different retailers to get suitable price and place the order
- Click here to see the complete order process.
What is “PICK PRICE AT YOUR CHOICE CONCEPT” ?
- We know that Same products under different brands have different prices, quality and quantity that gives consumers a valid reason to be specific about their choice. On BigDeals web application customers can compare the price of different brands. They can also compare the prices of the same product sold by different retailers and pick the reasonable price at his choice.
Which types of market segments You Cover ?
- All the daily need related to home and kitchen and health essentials like Grocery, Medical, Stationery, Hardware, Fruits / Vegetables, Electronics, Electricals, Computer, Cosmetics, Confectionery, Sweets & Namkeen will be available to your doorstep just through online orders within 4to 5 hours. On call Service.
What are the mode payments?
There are two ways for handling sales transactions
- Store Pickup : customer can pick up his packed order from the store that he placed through EazyDeals and pay to the retailer through cash or by payment gateway.
- Home Delivery: the delivery boy picks the packed orders from the store and delivers to the customer's address. Customers will pay the bill amount either by QR Code of EazyDeals or by COD. The Channel Partner will transfer the COD amount in the account of BigDeals and BigDeals will transfer / settle in the retailer's account within seven days.
Is there any credit facility ?
- Retailers can add the customers to his “Credit Account” holder list, By doing this retailer will provide credit facilities to their loyal customers up to 40 days. And he can settle the account within 40 days. We know Credit facility depends only on the loyalty of financial and personal relation between customers and retailers, BigDeals will not be liable to pay any debts, if the customer fails paying the credit amount.
What is the procedure of barcode scan?
- As we know most of the product having the bar code ,retailers will add the product through barcode, which helps the customer and retailer to identify the product details automatically.
How GHAR KA PARCHA concept works ?
- As we know in General households females prefer to create a list of required items, we call it “Ghar Ka Parcha”. The same “Ghar Ka Parcha“ can be created on our virtual panel by the customer on our web app. It will be circulated among the registered retailers , so that they can coat their price on it. This will help the customer to get the best price from different stores. And he can place the order to any one of them as per his choice, also he can place his order for one or more retailers.
What is the process of Store Pick up and Home delivery ?
There are two ways for handling sales transactions
- Store Pickup : customer can pick up his packed order from the store that he placed through BigDeals and pay to the retailer through cash or by payment gateway.
- Home Delivery: the delivery boy picks the packed orders from the store and delivers to the customer's address. Customers will pay the bill amount either by QR Code of BigDeals or by COD. The Channel Partner will transfer the COD amount in the account of BigDeals and BigDeals will transfer / settle in the retailer's account within seven days.
Is there any return policy ?
- Customers can return or replace that particular product as per his convenience by updating his reasons, If there is a difference found in quantity, quality and brand of product on our web app.
- Up to two door step order cancellation no questions will be asked but on the third attempt we need a valid reason also we will charge rs 50 to place the next order.
- As we have promised to deliver the order within the given time slot, we make sure to be on time but if due to weather or traffic conditions our order delays we will try to make proper communication and complete it ASAP. We will appreciate your support for this.
- Because we promise to deliver your order within four to five hours, we expect you to cancel the order before it is out for delivery if you wish to cancel it.
What if my order is not delivered on a selected time slot ?
- As we have promised to deliver the order within the given time slot, we make sure to be on time but if due to weather or traffic conditions our order delays we will try to make proper communication and complete it ASAP. We will appreciate your support for this.
What if I cancel the order at the door ? Are there any cancellation charges ?
- Up to two door step order cancellation no questions will be asked but on the third attempt we need a valid reason also we will charge rs 150 to place the next order.
What are covid - 19 Packing & delivery guidelines ?
- We are considering all the packaging and delivery safety as our basic requirement as per covid-19 safety guidelines. We will strictly follow the minimum contact delivery services.
What to do to contact for any other financial and technical query ?
- For any issue related to BigDeals services go to our web app and connect to our customer care services.
What is the functioning of Order Operational Slots?
- Pick up and delivery will be operated on the basis of Order Operational Slots , delivery time will be allotted as per the customer preference. When the customer selects the delivery time then the notification of order with time slot will be sent to the retail partner and delivery boy ,each slot will have a time difference of minimum two hours, delivery boy will pick up the order from the retail partners as per time slot allotted for different orders. This will help the retailer to take the sufficient time for packaging of order and to put it ready to pick up for delivery. Below are the order operational Stots.
| Order Operational Slots | |
|---|---|
| Order Time | Delivery Time |
| 6AM to 9AM | 11 PM to 1 PM |
| 9AM to 12PM | 2 PM to 4 PM |
| 12 PM to 3PM | 5 PM to 7 PM |
| 3 PM to 7 PM | 8 PM to 9 PM |
| After 7 PM | 8 AM to 10AM |
FREQUENTLY ASKED QUESTIONS
- BigDeals market solutions has analysed the potential of local consumers as well retailers and found that now the demand of consumer changes more frequently than it used to be earlier because of awareness of products, being specific about their choice and also the most important point is paying capacity.
- Same products under different brands have different price, quality and quantity that give consumers a valid reason to be specific about their choice.
- These specifications works as an opportunity for Retailers to upgrade their range of products list and capture the market effectively.
- But still the Retailer found it difficult to increase his sales because he can sell his products only to those customers who come to his store counter. This small window provides the retailer a customer range of approximately 100- 200 meters area. That restricts him from expanding his business.
- At the consumer end it is difficult for him to search for their needs and explore the market physically and compare the product. It is time consuming as well as always not effective. A large part of consumers have already moved towards online hassle free purchasing. We want to increase it by reducing the transportation as well as making online purchasing less time consuming.
- BigDeals will work as a powerful tool to bridge the gap between consumers and retailers to upgrade the service and utility standards for both.
- This platform is created specifically to upgrade the functioning of local retailers, to recreate their market existence effectively competitive with the current market scenario. We wish to make all capable market players to be able to expand their market with effective service facilities.
- Our service is an attempt to fulfil the local demand through local retailers and upgrade the structure of the Traditional Indian retail market. Because every small business has a right to grab the opportunity that they really deserve. We wish to join hands together for the bright future of every business.
- Please have look below of Frequently Asked Questions (FAQs) to understand the operations, functioning and concepts of BigDeals Online Virtual Platform for Channel Partner, Retail Partner & Customer.
